The User Experience

The only thing that really matters is the user experience.

Why? Because the customer is always right. Why is the customer always right? Because they're handing you money. They're investing mental and physical capital into something you pulled out of thin air - a service, a product, an idea, entertainment or whatever.

When you work for a company, you're like a maid on retainer. You clean up whatever mess comes along. It's your job. You ensure that the living beast entity of a company has enough food to eat and keeps chugging along and conquering the industry it is in. It's like one of those photos of the Mona Lisa made from millions of individual faces/still shots. That's what you are. Miniature in the grand scheme of things, but essential to the system.

IT isn't about glory. It's about making sure the messes are cleaned up, the batteries are fully charged, and there's an umbrella in the trunk of the car when it starts to rain. It's the sunscreen on a sunny day and the first-aid kit in the glovebox. It's the gum on The Rocketeer's jetpack and should never be the focus, ever. When IT gets the spotlight, you know you're in bad times.